Shipping Policy

Shipping Fee

  • FREE Shipping Available on all orders.
  • International Express options available. ($50.00 USD)

Processing Time[Different from shipping time]

  • In general, your order will be processed within 2 to 10 business days after receiving your order confirmation email. We will ship your order to you on the same day after it arrives at our warehouse. (In extreme cases, processing time may extend up to 5 - 6 weeks. The provided estimates are for reference purposes only and do not imply a guaranteed timeframe.) 

Shipping Time

  • FREE Shipping - Based on past orders, the order shipping time for most countries is about 7 to 20 business days upon warehouse arrival.
  • International Express - About 4 to 7 business days upon warehouse arrival. (Please be aware of import duties, VAT or any other taxes that may be incurred when your ordered package arrives in your designated country or region. We are not responsible for such charges.
    In the shipping documents provided to customs, we will set the amount of your order to less than $10 to prevent or minimize customs fees borne by the buyer.)

Possible Delivery Delays

  • Due to overwhelming demand of Genshin Impact merchandise in China domestic market, Genshin Impact Official Flagship Store itself is the processing bottleneck most of the time, please expect possible delay in arrival time of your merchandise to our warehouse. The worst case in our experience was to have some “in stock” products delivered to our warehouse after 1.5 month!
  • Shipping may also be delayed further due to your local post office or logistic delays, holidays, weather, customs inspections or any other uncontrollable factors.
  • After all, our best interest is always to provide the best shopping experience to our customers therefore please do trust that we will try our best to get the products to you as soon as possible.

About Order Status

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 1 - 2 week for the tracking information to become available. Sometimes the order tracking number will not be updated until the order arrives in the target country, and generally it will not exceed the normal time limit.